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With nearly 300 locations across the country, the ADAC is a staple of German mobility. From roadside assistance to travel services, its local offices provide critical support to millions of members. But maintaining consistently high-quality service across such a large network requires more than experience — it requires the right tools.
When the ADAC’s previous audit app was discontinued, the organization faced a critical decision. Paper wasn’t an option, and rebuilding the entire process from scratch wasn’t realistic. They needed a digital solution that could replace the old system fast — without sacrificing structure or usability.
The Problem: A Reliable Process, But No More Platform
The ADAC had already built a solid internal auditing process for its travel agencies. Employees used mobile devices to complete audits of key operational areas: customer service, cleanliness, compliance, and more. But when their audit software vendor shut down operations, the entire system was left unsupported.
The team explored their options. Rebuilding would take too long. Returning to spreadsheets and paper would compromise consistency. What they needed was clear:
- A tool that could replicate their existing audit logic
- A simple interface for frontline staff with minimal training
- Centralized visibility into performance data
“We had a process that worked. We just needed a platform that wouldn’t disappear on us,” said a senior quality manager.
The Solution: flowdit Makes Quality Easy to Track and Act On
The ADAC selected flowdit after an internal RFP process, which included a full demo and trial phase. What stood out? Speed, usability, and flexibility.
flowdit allowed the ADAC to rebuild their audit checklists within days. Each travel agency could pick up exactly where they left off — only now, with better UX and more powerful analytics behind the scenes.
Today, every audit is:
- Completed on tablets or desktops using dynamic digital checklists
- Backed by photos, comments, and timestamps
- Synced instantly to the quality management backend
Supervisors track which tasks are complete, where gaps remain, and how each location performs over time. It’s no longer about chasing checklists — it’s about improving outcomes.
The Impact: Less Admin, More Improvement
Since rolling out flowdit across its network, the ADAC has experienced tangible benefits:
- A smoother audit process for frontline staff
- Greater consistency in task execution
- Improved tracking of unresolved issues
- Real-time data access for decision-makers
According to internal reports, team efficiency has improved without any drop in quality. Staff spend less time filling out forms and more time focusing on service.
“We didn’t realize how much time we were losing to small inefficiencies,” said one regional manager. “flowdit helped us get it all back.”
What’s Next?
The ADAC is now exploring how flowdit might support other workflows, from equipment maintenance in its offices to documentation of customer feedback.
With a reliable digital foundation in place, the organization is set to keep raising the bar — one location at a time.
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