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As the global shift toward electric mobility gains momentum, the pressure to keep EV charging infrastructure clean, functional, and visually on-brand is increasing just as quickly. For Schwall Medien GmbH, a leader in signage, branding, and field service solutions, that meant rethinking how they managed growing workloads across Germany.
What started as routine site visits to service a handful of EV power stations soon grew into a complex web of parallel tasks – cleaning, damage inspection, foil wrapping, and brand consistency checks – spread across dozens of regions. The company needed better control, faster feedback, and airtight documentation.
That’s when they turned to flowdit.
The Problem: More Charging Stations, More Problems – and No Visibility
Schwall Medien found itself at the heart of a booming industry. Municipalities and energy providers increasingly turned to them to ensure that public EV chargers weren’t just working – but looked professional, too.
But managing field operations manually had become unsustainable. Paper-based job sheets got lost, photos were stored on personal devices, and there was no standard way to confirm whether branding materials had been applied correctly. At best, reporting took days. At worst, it didn’t happen at all.
On top of that, a much bigger issue surfaced: Clients had no real overview of what was happening on the ground. Charging stations were being deployed rapidly across the country – yet basic information was missing. Clients didn’t know which stations had which foliation, how many bollards were installed, what materials had been used, or the current condition of the sites.
In short, infrastructure was growing, but documentation was lagging far behind.
“We were dealing with more locations, more subcontractors, more requests,” said a Schwall team lead. “But our reporting tools hadn’t evolved. And our clients were flying blind.”
The Solution: Total Field Control with flowdit
With flowdit, Schwall Medien transformed how their teams worked in the field. Every service order – whether for cleaning, maintenance, or foil application – was converted into a dynamic digital checklist.
Technicians now:
- Use mobile devices to follow task-specific workflows
- Log every step with photos and timestamps
- Capture damage before and after work is done
- Submit job reports instantly upon completion
- Document every detail of a site: from the number of bollards to the exact type of foliation and paint coatings
All data is centralized, standardized, and immediately accessible.
In effect, Schwall became the eyes and ears of their clients.
Each report captured the full reality on site, providing complete transparency – not just for internal tracking, but for customer service, troubleshooting, and compliance audits.
“flowdit gave us the control and visibility we needed to keep scaling,” said the head of operations. “It’s like flipping the lights on in the dark.”
Misa Kojic
Projectmanager
The Impact: Accountability, Quality, and Real-Time Support
Since implementing flowdit, Schwall Medien reports:
- A 70% reduction in report turnaround time
- Fewer disputes with clients thanks to verified proof-of-service
- Greater consistency across subcontractor teams
- Full traceability across hundreds of EV power station sites
- A complaint rate of less than 1%
- Customer satisfaction of 99%
And the scale is impressive:
- 2,900 tank stations documented
- 3,000 EV charging stations under active management
- 5,600 unique sites serviced
- Over 20,000 inspection reports generated per year for charging stations alone
- Over 80,000 reports processed annually via flowdit across all projects
flowdit hasn’t just streamlined operations – it has positioned Schwall Medien as a trusted infrastructure intelligence partner.
“flowdit gave us the control and visibility we needed to keep scaling,” said the head of operations. “It’s like flipping the lights on in the dark.”
“flowdit gave us the control and visibility we needed to keep scaling,” said the head of operations. “It’s like flipping the lights on in the dark.”
Next Up: Expansion, Hotline Integration, and Smarter Service
Schwall Medien isn’t stopping at inspections and branding services. The next goal is even bigger: integrating flowdit reports directly into client hotlines.
The vision is simple:
When an EV user calls the service hotline about a charging station, the support team can instantly pull up the latest flowdit report – complete with photos, site data, and service history.
No delays. No blind troubleshooting. Full situational awareness at the first point of contact.
It’s a game-changer for service speed, quality, and user satisfaction. As EV infrastructure continues to expand, so does the need for reliable, real-time asset intelligence.
Thanks to flowdit, Schwall Medien is not just ready for that future – they’re leading it.
